Emergent and Covid-19 Learn More>>>

Pay Through OTC / LTC
Job Title: Resident Advisor
Appointment: Consultant (3 months extendable)

Location: Ghana
Language Preference: English, Local Languages


In response to the Covid-19 crisis our Savings at the Frontier program requires additional resources to add capacity to participating Financial Service Providers (FSPs) to support the deployment of the programmes Maximus platform across FSPs respective portfolio of savings groups, savings lead loan groups and individuals’ savers in rural and peri-urban areas of Ghana. Expanding access to financial services for microentrepreneurs is a priority for the funder of SatF as it will help businesses to withstand the economic effects of COVID-19 and allow them to digitize more of their customer-facing activity. Digitization of consumer (B2C) and business (B2B) transactions helps with social distancing and reduces reliance on face-to-face exchange of cash, which is increasingly seen as a potential transmission path for the virus. The key position focus areas include, but are not limited to:

  • Coordination of activities between FSPs and Emergent

  • Assist FSP field agents and community volunteers to coordinate Maximus transactions

  • Act as the focal point between FSP and Emergent’s technical and project management team

  • Assist with testing of new and existing program platforms (e.g. IVR)

  • Provide feedback on issues, challenges and opportunities

  • Provide assistance for other project activities as specified by SatF project teams

  • Report on a daily, weekly and as required by the SatF project team

Applicant Competencies

The terms of reference for candidates will be based on candidates’ interest and our business needs, Selected individuals will possess the following attributes:

Building and Sharing Experience

  • Takes personal responsibility for being responsive and timely in delivering stated needs
  • Asks probing questions to understand underlying needs; offers solutions to meet those needs
  • Sets own challenging goals, which surpass those set by their supervisor

Business Judgement

  • Evaluates and communicates readily visible opportunities
  • Analyses facts and data to support sound, logical decisions regarding own work
  • Contributes to decision making by providing a first level of risk analysis


  • Demonstrates that working in a team brings added value to the creation and execution of work
  • Communicates and presents information and ideas in an organized and clear way
  • Responds to others in a timely and respectful manner


  • Anticipates what needs to be done and acts proactively
  • Considers own behaviour in the context of Emergent’s values and vision and recognizes the impact one has on others
  • Takes time to understand own development needs by soliciting feedback and changes behavior based on feedback received

Project Management

  • Understands project management methodologies and applies them to own tasks and objectives setting
  • Takes responsibility to ensure task management, quality, timeliness and consistency of deliverables
  • Conducts market/industry research and analyses and integrates into project work

Selection Criteria

  • Excellent written and oral communication skills
  • Advanced computer skills
  • Strong interest in technology and development
  • Experience in the financial sector
  • Experience in social development and community engagement
Year Established
Team Size
Women are strongly encouraged to apply. CV with motivation later to be received no later than June 12th, 12h00 GMT sent to careers@emergentpayments.com 
Only short-listed candidates will be contacted

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